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A client had a problem connecting to its addon domain. The addon domain was setup correctly. He is able to see the directories when he use root username and password, so he knows that the subdomain has been created. However whenever he users the username and password specific to the addon domain, it always fails. The FTP client shows a critical error and failed authentication.

One simple solution to try is to use the following information.

ftpes://ftp.subdomain.domain.com
Port: 21

For example, in Filezilla, you can go to Site Manager -> Hosts. Under host, type the above ftp statement manually.

If you haven’t run out of luck, your problem would probably be resolved.